{"id":3366,"date":"2021-03-01T18:35:16","date_gmt":"2021-03-01T23:35:16","guid":{"rendered":"https:\/\/www.reinsac.com\/?page_id=3366"},"modified":"2023-05-17T22:20:29","modified_gmt":"2023-05-18T03:20:29","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.reinsac.com\/index.php\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text=&#8221;LIBRO DE RECLAMACIONES&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; google_fonts=&#8221;font_family:Alef%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; css=&#8221;.vc_custom_1684377076293{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;(Ley: 29571)&#8221; font_container=&#8221;tag:h6|text_align:center&#8221; google_fonts=&#8221;font_family:Alef%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221;][vc_custom_heading text=&#8221;REPRESENTACIONES INTERNACIONALES S.A.C. &#8211; RUC: 20100205492&#8243; font_container=&#8221;tag:h2|text_align:center&#8221; google_fonts=&#8221;font_family:Alef%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; css=&#8221;.vc_custom_1684377329227{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Direcci\u00f3n: Pi\u00e9rola 108 Of-B-7, Arequipa &#8211; Arequipa &#8211; Arequipa&#8221; font_container=&#8221;tag:h4|text_align:center&#8221; google_fonts=&#8221;font_family:Alef%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; css=&#8221;.vc_custom_1684377299866{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<div class=\"porto-u-heading\" data-hspacer=\"no_spacer\" data-halign=\"center\" style=\"text-align:center\"><div class=\"porto-u-sub-heading\" style=\"\">\n<p>Fecha: 2nd mayo 2026<\/p>\n<p><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<div id=\"vfb-form-1\" class=\"visual-form-builder-container\"><form id=\"libroreclamaciones-1\" class=\"visual-form-builder vfb-form-1 \" method=\"post\" enctype=\"multipart\/form-data\">\n\t  \t<input type=\"hidden\" name=\"form_id\" value=\"1\" \/><fieldset class=\"vfb-fieldset vfb-fieldset-1 identificacion-de-la-persona-que-presenta-el-reclamo \" id=\"item-vfb-1\"><div class=\"vfb-legend\"><h3>Identificaci\u00f3n de la Persona que presenta el reclamo:<\/h3><\/div><ul class=\"vfb-section vfb-section-1\"><li class=\"vfb-item vfb-item-select   vfb-left-half\" id=\"item-vfb-7\"><label for=\"vfb-7\" class=\"vfb-desc\">Tipo de Documento <\/label><select name=\"vfb-7\" id=\"vfb-7\" class=\"vfb-select  vfb-medium  \"><option value=\"DNI\" selected='selected'>DNI<\/option><option value=\"Otro\">Otro<\/option><\/select><\/li><li class=\"vfb-item vfb-item-text   vfb-right-half\" id=\"item-vfb-8\"><label for=\"vfb-8\" class=\"vfb-desc\">N\u00famero de Documento:  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-8\" id=\"vfb-8\" value=\"\" class=\"vfb-text  vfb-medium  required  digits \" \/><\/li><li class=\"vfb-item vfb-item-text   vfb-left-half\" id=\"item-vfb-5\"><label for=\"vfb-5\" class=\"vfb-desc\">Apellidos  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-5\" id=\"vfb-5\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><li class=\"vfb-item vfb-item-text   vfb-right-half\" id=\"item-vfb-6\"><label for=\"vfb-6\" class=\"vfb-desc\">Nombres  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-6\" id=\"vfb-6\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><li class=\"vfb-item vfb-item-text   vfb-left-half\" id=\"item-vfb-9\"><label for=\"vfb-9\" class=\"vfb-desc\">Correo electr\u00f3nico  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-9\" id=\"vfb-9\" value=\"\" class=\"vfb-text  vfb-medium  required  email \" \/><\/li><li class=\"vfb-item vfb-item-text   vfb-right-half\" id=\"item-vfb-10\"><label for=\"vfb-10\" class=\"vfb-desc\">Tel\u00e9fono  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-10\" id=\"vfb-10\" value=\"\" class=\"vfb-text  vfb-medium  required  phone \" \/><\/li><li class=\"vfb-item vfb-item-text   vfb-left-half\" id=\"item-vfb-11\"><label for=\"vfb-11\" class=\"vfb-desc\">Direcci\u00f3n  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-11\" id=\"vfb-11\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><li class=\"vfb-item vfb-item-text   vfb-left-third\" id=\"item-vfb-12\"><label for=\"vfb-12\" class=\"vfb-desc\">Departamento  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-12\" id=\"vfb-12\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><li class=\"vfb-item vfb-item-text   vfb-middle-third\" id=\"item-vfb-13\"><label for=\"vfb-13\" class=\"vfb-desc\">Provincia  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-13\" id=\"vfb-13\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><li class=\"vfb-item vfb-item-text   vfb-right-third\" id=\"item-vfb-14\"><label for=\"vfb-14\" class=\"vfb-desc\">Distrito  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-14\" id=\"vfb-14\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><\/ul>&nbsp;<\/fieldset><fieldset class=\"vfb-fieldset vfb-fieldset-2 informacion-general \" id=\"item-vfb-26\"><div class=\"vfb-legend\"><h3>Informaci\u00f3n General<\/h3><\/div><ul class=\"vfb-section vfb-section-2\"><li class=\"vfb-item vfb-item-radio  vfb-auto-column \" id=\"item-vfb-17\"><label class=\"vfb-desc\">Identificaci\u00f3n del bien contratado:  <span class=\"vfb-required-asterisk\">*<\/span><\/label><div><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-17\" id=\"vfb-17-1\" value=\"Producto\" class=\"vfb-radio  required \" \/><label for=\"vfb-17-1\" class=\"vfb-choice\">Producto<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-17\" id=\"vfb-17-2\" value=\"Servicio\" class=\"vfb-radio  required \" \/><label for=\"vfb-17-2\" class=\"vfb-choice\">Servicio<\/label><\/span><div style=\"clear:both\"><\/div><\/div><\/li><li class=\"vfb-item vfb-item-text  \" id=\"item-vfb-18\"><label for=\"vfb-18\" class=\"vfb-desc\">Monto reclamado  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-18\" id=\"vfb-18\" value=\"\" class=\"vfb-text  vfb-medium  required  number \" \/><\/li><li class=\"vfb-item vfb-item-textarea  \" id=\"item-vfb-20\"><label for=\"vfb-20\" class=\"vfb-desc\">Detalle del producto  <span class=\"vfb-required-asterisk\">*<\/span><\/label><div><textarea name=\"vfb-20\" id=\"vfb-20\" class=\"vfb-textarea  vfb-medium  required \"><\/textarea><\/div><\/li><\/ul>&nbsp;<\/fieldset><fieldset class=\"vfb-fieldset vfb-fieldset-3 detalle-del-reclamo \" id=\"item-vfb-27\"><div class=\"vfb-legend\"><h3>Detalle del Reclamo<\/h3><\/div><ul class=\"vfb-section vfb-section-3\"><li class=\"vfb-item vfb-item-radio  vfb-auto-column \" id=\"item-vfb-22\"><label class=\"vfb-desc\">Tipo <\/label><div><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-22\" id=\"vfb-22-1\" value=\"Reclamo\" class=\"vfb-radio  \" checked='checked' \/><label for=\"vfb-22-1\" class=\"vfb-choice\">Reclamo<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-22\" id=\"vfb-22-2\" value=\"Queja\" class=\"vfb-radio  \" \/><label for=\"vfb-22-2\" class=\"vfb-choice\">Queja<\/label><\/span><div style=\"clear:both\"><\/div><\/div><\/li><li class=\"vfb-item vfb-item-textarea  \" id=\"item-vfb-23\"><label for=\"vfb-23\" class=\"vfb-desc\">Detalle <\/label><div><textarea name=\"vfb-23\" id=\"vfb-23\" class=\"vfb-textarea  vfb-medium  \"><\/textarea><\/div><\/li><li class=\"vfb-item vfb-item-textarea  \" id=\"item-vfb-24\"><label for=\"vfb-24\" class=\"vfb-desc\">Pedido <\/label><div><textarea name=\"vfb-24\" id=\"vfb-24\" class=\"vfb-textarea  vfb-medium  \"><\/textarea><\/div><\/li><li class=\"vfb-item vfb-item-instructions  \" id=\"item-vfb-25\"><label class=\"vfb-desc\"> <\/label>RECLAMO: Disconformidad relacionada a los productos o servicios.\r\nQUEJA: Disconformidad no relacionada a los productos o servicios o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\r\nLa formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.\r\nEl proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor de quince (15) d\u00edas calendario, pudiendo ampliar el plazo hasta por quince (15) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.<\/li><li class=\"vfb-item vfb-item-checkbox  \" id=\"item-vfb-28\"><label class=\"vfb-desc\">Validaci\u00f3n <\/label><div><span class=\"vfb-span\"><input type=\"checkbox\" name=\"vfb-28[]\" id=\"vfb-28-0\" value=\"Me encuentro conforme con los t\u00e9rminos de mi reclamo o queja\" class=\"vfb-checkbox  \" \/><label for=\"vfb-28-0\" class=\"vfb-choice\">Me encuentro conforme con los t\u00e9rminos de mi reclamo o queja<\/label><\/span><div style=\"clear:both\"><\/div><\/div><\/li><\/ul>&nbsp;<\/fieldset><fieldset class=\"vfb-fieldset vfb-fieldset-4 registro-en-el-libro-de-reclamaciones \" id=\"item-vfb-2\" style=\"display:block\"><div class=\"vfb-legend\"><h3>Registro en el Libro de Reclamaciones<\/h3><\/div><ul class=\"vfb-section vfb-section-4\"><li class=\"vfb-item vfb-item-secret\"  style=\"display:block\"><label for=\"vfb-3\" class=\"vfb-desc\">Por favor ingrese dos digitos <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"hidden\" name=\"_vfb-secret\" value=\"vfb-3\" \/><span class=\"vfb-span\"><input type=\"text\" name=\"vfb-3\" id=\"vfb-3\" value=\"\" class=\"vfb-text  vfb-medium  required {digits:true,maxlength:2,minlength:2} \" style=\"display:block\" \/><label>Ejemplo: 12<\/label><\/span><li style=\"display:none;\"><label>Esta caja es para protecci\u00f3n contra el spam - &lt;strong&gt;por favor d\u00e9jalo en blanco&lt;\/strong&gt;:<\/label><div><input name=\"vfb-spam\" \/><\/div><\/li>\n\t\t\t<li class=\"vfb-item vfb-item-submit\" id=\"item-vfb-4\">\n\t\t\t\t<input type=\"submit\" name=\"vfb-submit\" id=\"vfb-4\" value=\"Enviar\" class=\"vfb-submit \" \/>\n\t\t\t\t<\/li><\/ul>\n\t\t\t<\/fieldset><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/3366\" \/><\/form><\/div> <!-- .visual-form-builder-container --><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text=&#8221;LIBRO DE RECLAMACIONES&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; google_fonts=&#8221;font_family:Alef%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; css=&#8221;.vc_custom_1684377076293{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;(Ley: 29571)&#8221; font_container=&#8221;tag:h6|text_align:center&#8221; google_fonts=&#8221;font_family:Alef%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221;][vc_custom_heading text=&#8221;REPRESENTACIONES INTERNACIONALES S.A.C. &#8211; RUC: 20100205492&#8243; font_container=&#8221;tag:h2|text_align:center&#8221; google_fonts=&#8221;font_family:Alef%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; 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[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3366","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.reinsac.com\/index.php\/wp-json\/wp\/v2\/pages\/3366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reinsac.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.reinsac.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.reinsac.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reinsac.com\/index.php\/wp-json\/wp\/v2\/comments?post=3366"}],"version-history":[{"count":8,"href":"https:\/\/www.reinsac.com\/index.php\/wp-json\/wp\/v2\/pages\/3366\/revisions"}],"predecessor-version":[{"id":3441,"href":"https:\/\/www.reinsac.com\/index.php\/wp-json\/wp\/v2\/pages\/3366\/revisions\/3441"}],"wp:attachment":[{"href":"https:\/\/www.reinsac.com\/index.php\/wp-json\/wp\/v2\/media?parent=3366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}